I have made a booking online when will someone contact me ?
A member of our booking team will contact you by calling the number given on the booking form to arrange booking and payment. They will usually call within 2 hours, if however you have not heard anything within this time scale please call our office on 0121 353 0200 / 07725 914 359
Can I cancel my booking even after my deposit is paid?
Yes, you can cancel your booking up to 48 hours before the delivery time by contacting our booking team on 0121 353 0200 / 07725 914 35920 (cancellation fee’s apply)
Is there a mileage limit ?
100 miles per day or 650 per week for cars (Extra mileage is available for a fee, please see the “day hire” page under the “HIRE VEHICLES” menu)
150 miles per day or 1000 per week for vans (Extra mileage is available for a fee, please see the “day hire” page under the “HIRE VEHICLES” menu)
What happens if I return a vehicle late ?
If you return the vehicle later than the time specified on your booking you will be charged for the additional time that you have had possession of the vehicle. The charges incurred will be at the usual daily rental rate of that vehicle and will be taken from the deposit. If you are over 30 minutes late you will be charged for a full day.
What should I do if I have a problem with a vehicle ?
Contact Mental Rental immediately on 0121 353 0200 / 07725 914 359.
What should I do if I have a complaint ?
Write to: Mental rental Complaints Department, 5, Danesbury Crescent, Kingstanding, Birmingham. B44 0QP or call 0121 353 0200 / 07725 914 359.
Can vehicles be dropped off out of hours?
Yes they can but the hirers remain legally responsible for the vehicle until it has been checked in by our staff.
Do you hire vehicles that we can take abroad?
All our vans are eligible for European hire. We must have at least 5 working days notice for European hires.
Is your day rate for 24 hours?
Yes. Collection and drop off times are 8:30am and 16:30pm.
Do you provide 24 hour vehicle collection?
No. Paperwork has to be completed to cover insurance prior to hire. We can sometimes complete all the formalities before collection although the vehicle is only insured during the times signed for on the form. You would still be held liable for any damage to the vehicle whilst it stands awaiting collection. Please call us about this.
Do I need to provide my driving licence?
Yes please bring your Photo card and DVLA Driving License code.
What paperwork do I need to bring with me?
A full driving licence (both photo card and counter parts) a recent utility bill or bank statement no older than 3 months old confirming your current address and another form of ID (i.e. Passport).
Is there an age limit?
Yes 23-70 years and must have been driving for at least 2 years.
How long must I have been driving to be able to hire a vehicle?
All hirers must have held a full licence for at least 2 years
Are the prices given inclusive of insurance?
Yes, the price includes comprehensive Insurance Cover, Nationwide Breakdown Cover
Can I hire a vehicle with endorsements on my driving licence?
Details of endorsements must always be taken. Depending of the seriousness of the endorsement and the number of the endorsements, you may be able to hire a vehicle. Contact our office by phone or email with details to be sure. Remember if the full details are not given this may result in you not being insured.
How many drivers can I have?
The initial price per vehicle covers one driver. Any additional Drivers may be added for the following fees =
1-2 days £18.00 inc. VAT 3-6 days £12.00 per day inc. VAT 7+ Days £7.20 inc. VAT
Can you hire a vehicle one way?
No, unfortunately all vehicles must be returned to the collection point.